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Shipping & Returns
Shipping Methods:
We can ship out the order within 48hours after your payment was confirmed.
We can ship products to virtually any address in the world including the major destination such as USA,Europe,Australia,etc.We use EMS,DHL and UPS as the shipping method.When you place an order,we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
Time of transit varies depending on where you are located and where your package is coming from. For some of a little outlying districts,the delivery time may be delayed a few days. Thanks for your understanding!
http://www.ems.com.cn/english.html
USA customer,you can check the shipping information on USPS website: http://www.usps.com/shipping/trackandconfirm.htm?form=global For Canada customer ,you can check the shipping information on Canada post website: https://obc.canadapost.ca/emo/basicPin.do?language=en For Austria customer ,you can check the shipping information on : http://www.post.at/index.htm Other express way track as : www.dhl.com www.tnt.com www.fedex.com www.ups.com If there is No shipping information on the tracking links after 7days when order shiped, pls contact us in time.
1.Returns
We will exchange or refund your purchase within 7 days of the original shipment date. Products must be in the same condition in which you received them.
To obtain a return authorisation, please contact us.
Please note,
1)All returns and cancellations must bear the return freight.
2)Refund only bag's price,other fees can't refund.
3)If order over $100,The shipping freight = 30% *Total price , unless the item(s) is faulty (defective materials and/or workmanship) or not as per your order.
Where the item(s) is faulty or not as per ordered, we will provide a replacement/repair at no cost to the customer.
Claiming the feeling of the products different from the imagination, will not be taken as a reason for return or refund.
The most importance : Pls contact us for the return address befor you sent back the package,and you must info us the tracking number and tracking link in time ,if there is no return tracking number, we will not give refund or replace.
2.Exchanges
If you want to exchange the goods,you need return the goods to us and pay $30 or more to us,we will ship to you exchange goods.All exchange must bear the return freight.
3.Cancel the order
Before the package send out,if you want to cancel the order,refund need lost $4 poundage.if the package have sent out,you want to cancel the order,refund need lost $30 or more shipping freight,The package arrive your door,don't sign.When the package return to us,we will give refund.
4.Nobody Sign
The package usually take 7-10 business days to your doors.If nobody to sign for the parcel when it arrived at your doors.It kept in the local post station for some days. And returned to us.We will give you refund,but the refund will loss $30 or 30%(Total price over $100 will loss 30%).
5.Different Period of Refund
We should inform you that different payments have different period of refund. The period for NPS is about 14 business days, for CTOPAY is about 4-8 weeks and for GSPAY is about 20 business days.
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